Shipping and Returns
Standard shipping (UK & Ireland) £3.99.
When you place an order online you will be sent a receipt of payment to your email address.
When your order has been processed, a dispatch confirmation e-mail to confirm your parcel has been dispatched will also be sent to you.
All orders will be dispatched 1-2 days after order.
Delivery can take between 3-5 working days after dispatch (possibly longer due to COVID & Christmas post).
At Emerald Embellishments we are dedicated to providing excellent customer service to all customers. We want you to be fully satisfied with your purchase and love it as much as we do. However, if you receive a damaged or faulty item, we are happy to refund you.
Due to the nature of our products and for safety and hygiene reasons, refunds will only be issued if an item is faulty or damaged.
In the event of a faulty or damaged item: You have 14 days after the date of delivery to file for a refund via email.
Please email the following information to firstname.lastname@example.org
– Order number
– Full name
– List the item you wish to return
– A photograph of the damaged / faulty item to
For hygiene reasons there are strictly no returns on Headbands Hair clips Earrings or Hats
There is also a non returns policy on sale items.
Refunds will be issued using the original payment method within 5 working days after return authorisation.
The amount refunded will be the cost of the item minus the cost of postage & packaging (customers outside of UK / NI)